Gelfand Vineyards & Winery is committed to excellence and we will do everything in our power to assure that our artisan, handcrafted wines are of your complete satisfaction.
We utilize a fulfillment center to assure that your wines are received in the condition of which they left the winery. All Gelfand wines are stored in a temperature-controlled environment and are hand processed to guarantee that they are in excellent condition upon leaving the fulfillment center. We ask that you follow these simple instructions to assure that your wine was received to your complete satisfaction.
Inspect all packages as soon as they are received. If they are of your satisfaction, enjoy! If not, please continue with the steps below.
Should any bottle(s) be broken, please contact email@example.com
within 48 hours of arrival so that we can initiate a claim with our fulfillment center. Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is damaged or flawed. However, we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. If you have found that your wine is flawed, we ask that you keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Gelfand Vineyards. Please address all concerns of this nature to firstname.lastname@example.org
and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Refused Shipments: Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges and a restocking fee.
Any order canceled within 24 hours of emailed invoice may be canceled without penalty. Please contact email@example.com
. Any invoiced order canceled 24 hours after will incur a 25% restocking/cancellation fee, unless it has been shipped. If you wish to cancel your order and it is in route to you, please refuse the shipment and we will credit you the cost of the product minus any and all shipping charges and a 25% restocking fee.
GENERAL SHIPPING POLICIES
Please let us know if you have any shipping changes that are made after your order is placed, so that we can update your shipping information before your order is shipped. All shipping changes must be submitted 10 days before your order is in route to you. If the wines are re-routed or returned we will have to charge you for any related shipping fees.
We will send you an email notification with a tracking number when your wine ships.
Adult Signature Required at Delivery.
Wine may be sold and delivered only to persons who are at least 21 years old. The person ordering and receiving the delivery must be at least 21 and may be required to sign for the wine and show evidence of age.